LCD TV Incident

Long stories actually.

We bought Sharp Aquos 32inch LCD TV on 30th September. Got the set delivered on 7th October. We watched few times (weekends when we dropped by), everything seems ok. the image is sharp & clear.

Never knew, last weekend, when we welcome our buddha into the house, JL's parents are watching TV while waiting for JL's uncle to come for the praying, the TV started to show dots and lines everywhere. I guess this is the first time we ever on the tv that long, maybe more than an hour. that the screen started to give way. Luckily, we found out now. as we bought the TV less than 2 weeks than.

So, monday i called out Sharp to go onsite for checking. i demand for 1-to-1 exchange as we bought tbe set for less than 1 month . I will NEVER accept a repaired set.

So, last friday, i took 1/2 day just to be there for the sharp technician. they only operate Mon-Fri. Two technicians came with the circuit board. They identified the problem as the main board is faulty. So they can change the faulty part on the spot.

But of course, i wont be that stupid to get a repaired set. I've paid so much for a "second" hand set ?? i told the techinician i want sharp to get me a new set. One of the guy is reasonable, he said the circuit board is from Japan, they can solve the problem fo sure.. blah.. the other guy is a pain in the ass. He is like teasing me saying, " you want a new set ? then u have to call our manager lor.. we cant do anything ! we just here to repair.. " and give me that kind of look which make my nerves go all the way up !!

I raised my voice and tell him, "be reasonable ! i bought this set for less than 1 month, and u expect me to let u repair and remain this set ?? put urself in my shoes will u take it ?" that jerk said " if every customer want to change new set , how can we handle ?" he is loud to me too . i told him " im being the customer i have the right to demand that. If you cant do anything, get me your manager number, i need to talk to him !"
He then sat down and acted as if "nothing to do with me" he said "you call the customer service lor" and mubling something dunno what . i raised my voice and ask him to keep quiet as i don't see the point of talking to such person with lowest brain power and lowest customer ethics !

Immediately, i called sharp and im pretty angry , naturally i have raised my voice. The customer service told me "be calm, madam. no point raising ur voice. slowly. tell me your problem. dun get angry as it may affect ur health".mm.. i was like.. hey, where is my EQ ? people dun have EQ, does not mean i should be like them ?

" so, i've soften. told her what i want and what his lousy technician is telling me". so after discussing with his technician and stoore. they said they have new sets that they can make the exchange as i've requested. So fine.

They asked me to call my dealer to see if they can get me a new set, as dealer usually can get faster. i called dealer, he said " can sharp approve for the exchange ? blahhhh.." so sharp said nvm lah, they will get one direct from shapr instead of from dealer as dealer seem uncooperative.

After the whole thing. I called up the dealer and ask him " you have given me the old set is it ? impossible that i just bought it n its part was faulty. " dealer said " no, we gave you new set, just that unlucky this set have problem.." i cut off and continue " n u r being so uncooperative. i bought from you, and ur set have problem and sharp agreed to exchane but u hesitating and ask so much ?? " he is trying to explain . i continue " i lost confident in your shop. i will not recommend friends to your shop for sure. Thanks for all the trouble" and i hung up the phone.

Well, no choice, sometimes we have to be rude to people who r not nice to us.

pheww..tomorrow sharp bringing a new set for me. i will make sure i on the tv for at least 1 hour to ensure it lasts that long. and i have to take another 1/2 day just to wait for hem to come. stupid !! 1 day leave gone !